Technology Conversion FAQ

What will LEAF’s technology conversion mean for you? Here are answers to questions you may have.

What is happening?

  • In order to continue offering customers the highest level of service, LEAF will be migrating its information systems to the technology platform of M&T Bank, of which LEAF is a subsidiary.

When is this happening?

  • The migration to M&T Bank’s technology platform will begin on October 6th and is expected to be complete on October 9th.

Will I have any access to LEAF systems during this time to managed my account, submit an application, etc.?

  • During our system migration, all LEAF systems, including our customer portal, will be unavailable.

Will my LEAF Account Champion be accessible during this time?

  • During our system migration, all corporate email and phone systems, as well as our customer service center, will be unavailable.

Will customers be able to reach your customer service center during this time?

  • During our system migration, our customer service center will be unavailable.

What are the benefits of this change?

  • Currently, LEAF operates across a number of technology platforms, including M&T’s. By unifying these platforms with the M&T technology platform, our processes will become even more collaborative, responsive, and efficient, enabling us to deliver even better service to you.

What if I have submitted an application but haven’t received a response by the time your system migration begins?

  • Applications that are in process when our system migration begins will resume processing when the migration is complete.

Will you be running at full capacity once your system migration is complete?

  • Yes, we will be running at full capacity, though service may be temporarily affected as we work through any backlog resulting from the short period during which our systems are unavailable.

Will I experience any payment processing delays?

  • Any checks received during our system migration will be processed once the system migration is complete. Processing times may be affected by any backlog resulting from the short period during which our systems are unavailable.

Will I be assessed a late fee if my payment is received during the time your systems are down?

  • Any late charges incurred due to our system migration will be waived within two billing cycles.